House rules Johan Cruijff ArenA
Article 1 – Definitions
In these House Rules, the following terms shall have the following meanings:
“Stadion Amsterdam”: Stadion Amsterdam Exploitatie B.V., a private limited liability company having its statutory seat in Amsterdam, and Stadion Amsterdam N.V., a public limited liability company having its statutory seat in Amsterdam.
“House Rules”: these Johan Cruijff ArenA House Rules.
“Public”: any person who attends an Event at the Johan Cruijff ArenA or is otherwise present in or around the Johan Cruijff ArenA, whether before, during or after the commencement of an Event or on days on which no Event takes place at the Johan Cruijff ArenA.
“Johan Cruijff ArenA”: the multifunctional sports and building complex in Amsterdam known as the Johan Cruijff ArenA, comprising a football stadium and its associated facilities, catering establishments, related commercial premises, grounds, entrances and access roads, excluding the car park located beneath the Johan Cruijff ArenA on levels 0 and 1.
“Event”: any event taking place at the Johan Cruijff ArenA, including a football match, concert, dance event, business event, guided tour or any public or private event attended by one or more persons.
“Stadium Ban”: a prohibition on being present in or in the immediate vicinity of the Johan Cruijff ArenA for a specified period, unless Stadion Amsterdam has granted prior written permission.
“Organiser”: Stadion Amsterdam and any legal entity or natural person organising an Event at the Johan Cruijff ArenA.
“Admission Ticket”: a document or other valid proof, containing the required control features, evidencing the holder’s entitlement to be present at the premises and to which a Right of Admission is attached.
“Right of Admission”: the entitlement to enter the Johan Cruijff ArenA for a temporary stay and/or to attend an Event.
“Identification Document”: a valid document as referred to in Section 1 of the Dutch Compulsory Identification Act (Wet op de identificatieplicht).
“Drugs”: prohibited substances as referred to in the Dutch Opium Act (Opiumwet), as well as other substances capable of adversely affecting a person’s behaviour and, when used, of causing harm to health or danger to the Public.
“Alcoholic Beverages”: a beverage containing more than 0.5% alcohol by volume at a temperature of twenty degrees Celsius, as referred to in the Dutch Alcohol Act (Alcoholwet).
“Fireworks”: products containing or bearing an ignition device and intended to be ignited for entertainment purposes, as referred to in the Dutch Fireworks Decree (Vuurwerkbesluit), including flares.
“Location Based Service”: a service that enables Stadion Amsterdam to track the movements of members of the Public carrying a mobile device, such as a mobile phone, within the Johan Cruijff ArenA, with all information processed in full compliance with the General Data Protection Regulation.
Article 2 – Applicability
These House Rules apply between Stadion Amsterdam and the Public. They are also binding on any person who purchases and/or obtains an Admission Ticket, irrespective of how that Admission Ticket was purchased or obtained.
Article 3 – Admission to the Johan Cruijff ArenA
3.1 The Public must hold a valid Admission Ticket and Identification Document when entering the Johan Cruijff ArenA and throughout their presence there. At the request of intervention stewards, security personnel, the police, Stadion Amsterdam employees and/or any other competent authority, members of the Public must at all times be able to produce a valid Admission Ticket and Identification Document.
3.2 The Public may not remain in or proceed to any area of the Johan Cruijff ArenA other than the area to which the Admission Ticket expressly grants the holder access.
3.3 Members of the Public may only occupy the seat or place to which the Admission Ticket expressly entitles them.
3.4 Upon leaving the area to which the Admission Ticket grants access, the Admission Ticket shall irrevocably cease to be valid.
3.5 Entrances, stairways, aisles, landings and similar areas are intended, among other things, to provide easy access and exit in emergencies. The Public may therefore remain in or near such areas no longer than is strictly necessary to enter or leave the Johan Cruijff ArenA.
3.6 Instructions issued by intervention stewards, security personnel, the police, Stadion Amsterdam employees, the Organiser and/or any other competent authority must be followed immediately at all times.
3.7 Members of the Public who do not hold a valid Admission Ticket shall be refused admission to or removed from the Johan Cruijff ArenA.
3.8 Stadion Amsterdam is entitled to record, directly or indirectly, the information contained in an Identification Document, including by making a copy.
Article 4 – Dates and Times of Events
4.1 Events shall, as far as possible, take place on the date(s) and at the time(s) established and/or stated on the Admission Ticket. The Organisers reserve the right at all times to make changes or correct errors where they consider this necessary.
4.2 The cancellation, suspension or premature termination of an Event, or an Event being played without spectators pursuant to a decision of a disciplinary body, football association or public authority, shall not entitle the Public to a refund of any part of the price of an Admission Ticket or to any other compensation. The same applies if an Event is rescheduled or relocated, or if a competent authority decides that an Event cannot proceed in whole or in part.
Article 5 – Transferability
5.1 Admission Tickets may not be offered, resold or handed over, unless this concerns an individual transaction in the private sphere and does not endanger safety.
5.2 Without the prior written consent of Stadion Amsterdam and/or the Organiser, Admission Tickets may not be used, directly or indirectly, for commercial purposes, including the promotion or advertising of products, as prizes in competitions or as part of packages, such as packages offered by coach operators, tour operators, travel agencies or ticket agencies.
5.3 Any act contrary to these provisions shall result in the Admission Ticket becoming invalid, without any entitlement to a refund of the purchase price.
5.4 Persons who have purchased and/or obtained an Admission Ticket and resell and/or voluntarily hand it over to third parties shall, without prejudice to the liability of those third parties themselves, be liable for any damage caused by those third parties in and/or to the Johan Cruijff ArenA.
5.5 In addition to the provisions of these House Rules, the method of sale of Admission Tickets is also laid down in specific regulations deemed to form part of these House Rules.
5.6 Admission Tickets that are not recognised as such by the access control system and/or generate an incorrect code are invalid or shall become invalid, without any entitlement to a refund of the purchase price.
Article 6 – Regulations, Articles of Association and Other Applicable Rules
Events shall take place subject to the articles of association, regulations and other applicable rules of the Organiser and/or of any organisations with which the Organiser is affiliated or to whose rules the Organiser has submitted.
Article 7 – Alcohol, Drugs and Merchandise
7.1 The Public may not enter or remain in the Johan Cruijff ArenA while intoxicated and/or under the influence of Drugs.
7.2 Bringing Alcoholic Beverages and/or Drugs into the Johan Cruijff ArenA is prohibited.
7.3 Merchandise, including Alcoholic Beverages, other beverages, food, souvenirs, T-shirts, scarves and flags, including associated packaging and plastic cups or glasses, may only be sold, offered for sale or held for sale in the Johan Cruijff ArenA with Stadion Amsterdam’s permission and provided that all permits required by public authorities are available.
7.4 Stadion Amsterdam reserves the right to exclude advertising expressions from the Johan Cruijff ArenA, including advertising expressions connected with or resulting from direct or indirect advertising campaigns or advertising activities by a sponsor not directly affiliated with Stadion Amsterdam and/or the Organiser.
7.5 Stadion Amsterdam reserves the right to prohibit or discontinue the sale of merchandise, including Alcoholic Beverages, other beverages and food, either entirely or at specified times and/or in specified parts of the Johan Cruijff ArenA.
7.6 The Public must dispose of waste, including waste from consumed food and beverages, in the designated containers.
Article 8 – Prohibited Objects and Conduct
8.1 Objects that may pose a risk to health, fire safety, general safety and/or public order may not be brought into the Johan Cruijff ArenA. Such objects include bottles, glasses, cans, sticks, chains, blunt, edged or impact weapons, football shirts at Events other than football matches, banners and/or other objects displaying discriminatory or provocative text, images or forms or political statements, in the opinion of intervention stewards, security personnel, the police, Stadion Amsterdam employees and/or any other competent authority.
8.2 Banners and/or flags larger than 1 m² must have a fire-safety certificate issued by a specialist company. Prior written permission from Stadion Amsterdam or the Organiser is required for giant banners and/or coordinated fan displays. Stadion Amsterdam and/or the Organiser reserves the right to prohibit banners and/or flags.
8.3 Bags larger than A4 size and/or 30 cm × 21 cm × 10 cm may not be brought into the Johan Cruijff ArenA.
8.4 Fireworks may not be brought into, held, possessed or ignited in the Johan Cruijff ArenA.
8.5 Throwing any object and/or liquid in the Johan Cruijff ArenA is prohibited.
8.6 It is prohibited to use, carry or possess any means that, in the opinion of intervention stewards, security personnel, the police, Stadion Amsterdam employees and/or any other competent authority, cause or may cause unnecessary nuisance, obstructed visibility or inconvenience to third parties, create or may create danger, or cause or may cause damage to persons or property. This includes any means of producing sound above the level normally generated by a visitor.
8.7 Conduct in the Johan Cruijff ArenA that others may experience as provocative, threatening or insulting is prohibited. It is also prohibited to endanger one’s own health or safety or that of others, or to cause damage to others.
8.8 Climbing lighting installations, fences, roofs, catwalks, moats and other installations and/or structures in the Johan Cruijff ArenA is prohibited. At football matches, entering the cordoned-off pitch is also prohibited.
8.9 Animals may not be brought into the Johan Cruijff ArenA. This prohibition does not apply to assistance or guide dogs on which a person depends or to animals used by intervention stewards, security personnel, the police, Stadion Amsterdam employees or any other competent authority.
8.10 Intervention stewards, security personnel, the police, Stadion Amsterdam employees and/or any other competent authority may search members of the Public for prohibited objects and seize or retain such objects. Checks shall be carried out by visual inspection and a superficial security search conducted on a private-law basis. Such checks may take place at entrances and exits and elsewhere within the Johan Cruijff ArenA where circumstances warrant. Anyone refusing such checks shall be denied further admission or removed from the Johan Cruijff ArenA.
8.11 The Public must remain recognisable and identifiable in the Johan Cruijff ArenA. Faces may not be covered by headgear, scarves and/or other materials to such an extent that recognition by intervention stewards, security personnel, the police, Stadion Amsterdam employees and/or any other competent authority and/or by biometric applications is wholly or partly prevented.
Article 9 – Image and/or Sound Recordings and Location Based Service
9.1 Making or assisting in making image and/or sound recordings of any activity forming part of an Event and/or of visitors or other persons present is prohibited for any purpose other than private use. This prohibition does not apply to press photographers, camera operators or journalists authorised in Stadion Amsterdam’s opinion, provided that they remain within the scope of their accreditation. Image and/or sound recordings for radio, television, internet or mobile applications in any form may only be made with Stadion Amsterdam’s prior written consent.
9.2 Any member of the Public present at and/or in the Johan Cruijff ArenA and/or at an Event:
a) acknowledges that the Event is public or private and that it is commercial in nature;
b) consents to the recording and/or use of their name, voice, portrait and/or likeness by means of live or recorded audio and video display, broadcast or other form of distribution, including photographs and any current or future media technology;
c) grants unconditional consent to the use referred to under b), free of charge, for an indefinite period and worldwide;
d) shall not hold Stadion Amsterdam or any party using image and/or sound material with Stadion Amsterdam’s permission for commercial or non-commercial purposes liable for such use;
e) waives their portrait rights insofar as images recorded in and around the Johan Cruijff ArenA show them recognisably;
f) acknowledges that a video surveillance system is in operation and consents to video recordings being made by or on behalf of Stadion Amsterdam for public-order and safety purposes;
g) acknowledges that Location Based Service is in operation and consents to its use by or on behalf of Stadion Amsterdam; and
h) acknowledges and consents to the processing of personal data as described in Stadion Amsterdam’s privacy statement.
Article 10 – Sanctions
10.1 Any member of the Public who acts in breach of these House Rules may, without prior warning, be refused admission to or removed from any part of the Johan Cruijff ArenA by intervention stewards, security personnel, the police, Stadion Amsterdam employees and/or any other competent authority, or be handed over to the police. The Admission Ticket shall immediately and irrevocably become invalid and may be confiscated, without any entitlement to a refund.
10.2 Stadion Amsterdam may impose a Stadium Ban and/or a fine on any person who, in or outside the Johan Cruijff ArenA in connection with an Event, has breached these House Rules, committed a criminal offence, is suspected of football-related misconduct, or has behaved in a manner detrimental to the reputation or interests of the Event and/or Stadion Amsterdam, without prejudice to any obligation to pay damages under civil law. This article applies correspondingly to the persons referred to in Article 5.
10.3 Stadion Amsterdam may extend the duration of a Stadium Ban if a Stadium Ban imposed under Article 10.2 is breached.
10.4 Stadion Amsterdam shall not be liable for any damage resulting from a Stadium Ban that subsequently proves to have been imposed incorrectly, unless such damage is attributable to Stadion Amsterdam’s intent or gross negligence.
Article 11 – Liability
11.1 Members of the Public enter and remain in the Johan Cruijff ArenA entirely at their own risk. Stadion Amsterdam shall not be liable for any damage suffered by the Public and/or to their property as a direct or indirect result of any act or omission by Stadion Amsterdam, its employees, persons engaged by or on its behalf, or third parties, during or in connection with Events and/or their presence in the Johan Cruijff ArenA, unless the damage is caused by intent or gross negligence.
11.2 Without prejudice to Article 11.1, Stadion Amsterdam shall not be liable for any damage arising from entering the Johan Cruijff ArenA and/or attending an Event, including hearing damage and other physical disorders, deviations from an announced Event schedule, or the content or manner of performance of the Event programme.
11.3 Members of the Public shall be liable for all damage caused by their acts or omissions in the Johan Cruijff ArenA to persons and/or property and shall indemnify Stadion Amsterdam against third-party claims in that respect.
Article 12 – Privacy Statement
Stadion Amsterdam’s privacy statement, available at https://www.johancruijffarena.nl/privacyverklaring/, forms part of these House Rules.
Article 13 – Amendment of the House Rules
Stadion Amsterdam may amend these House Rules at any time. Amended rules shall take effect immediately. The most recent version is available at https://www.johancruijffarena.nl/huisregels/.
Article 14 – Smoke-Free Johan Cruijff ArenA
The Johan Cruijff ArenA is entirely smoke-free. Smoking is prohibited throughout the Johan Cruijff ArenA, whether indoors, outdoors or in the open air.
Article 15 – Miscellaneous Provisions
15.1 Stadion Amsterdam may appoint third parties to implement, in whole or in part, the provisions of these House Rules.
15.2 If any provision of these House Rules is void or annulled, the remaining provisions shall remain in full force. The void or annulled provision shall be replaced by a new provision that reflects its purpose and intent as closely as possible.
Article 16 – Disputes and Governing Law
16.1 These House Rules and all agreements to which they apply shall be governed by Dutch law.
16.2 All disputes arising from or in connection with these House Rules shall be submitted exclusively to the competent court in Amsterdam.