Are you coming to the Johan Cruijff ArenA soon and do you have a question about your visit? Below are the frequently asked questions with answers about visiting the stadium.
In the ArenA
On the day of a football match or concert
The stadium opens 1.5 hours before the start of an Ajax match. Main entrance E opens 2.5 hours before the start of an Ajax match. Different opening hours apply for KNVB matches and concerts. Check our event calendar for current times.
On days without events
The Johan Cruijff ArenA is open from Monday to Friday from 7 am to 6 pm. On weekends we are open from 9 am to 6 pm. You enter the stadium via main entrance E.
Plan the fastest journey with our Mobility Portal. Enter your departure address and arrival date and time and immediately see the best trip to the stadium.
With Wizzy Maps you can easily find the closest parking garage and your entrance for your seat. Finding your way in our stadium has never been easier!
Via Wizzy Maps vind je de locatie van jouw ingang. De ingang op jouw ticket is de juiste ingang waar je gebruik van kan maken. Het is niet mogelijk om via een andere ingang naar binnen te gaan.
To move easily through the stadium, you can use several escalators. Depending on your entrance, these go up to the first or second ring. The escalators are located at several entrances: main entrance E and entrances A, C, G, J and M.
The first ring of the main stand contains sections 001 to 111, each with 21 rows. The remaining sections on the first ring, 012 to 129, contain 31 rows. The numbering of the rows starts at the bottom: row 0 is closest to the field, row 29 is at the top.
The second ring contains 27 rows. The numbering of the rows starts at the bottom: row 1 is closest to the field, row 27 is at the top.
For all information about the accessibility of the stadium, please refer to our Accessibility page.
The stage is set up in different places per concert. The possibilities are:
- end setting: with the stage on the north side of the stadium
- the round setting: with the stage in the middle of the stadium
- panorama setting: with the stage on the east side of the stadium
You can see the various sections on the map. Click on an event in the Calendar. Seat numbers are not visible on our website.
The range of food and drinks varies per section. If you would like to know what is available in your section, go to our event calendar, select your event and section number and check what is on offer.
No, at this moment there aren't any rules or measures.
In this stadium we work with e-tickets and mobile online tickets. Mobile only tickets can only be scanned from your phone since they cannot be printed. E-tickets can be scanned from both your phone and as a printed version.
If you have an e-ticket, we advise you to bring a printed version of your ticket, in case your phone battery cuts out.
Tickets for a KNVB match in the Johan Cruijff ArenA, if still available, can be bought through the ticket shop on our website. Please make an account before purchasing tickets.
Event / concert tickets
Ticket sales for an event go through the event organizer and not through the Johan Cruijff ArenA. For questions about the sale of tickets, please contact the relevant organiser. The organiser for a concert is mentioned in the appropriate calendar item.
Every visitor to a concert or football match in the Johan Cruijff ArenA must have a valid admission ticket. If you have lost your ticket or the ticket has been damaged so that the barcode is no longer legible, please report this to the ticket organization from which you bought your ticket. If you still have your ticket, it will have the name of the ticket organization concerned printed on it.
If you are a certificate holder of the Johan Cruijff ArenA and you bought your admission tickets through the Johan Cruijff ArenA, please contact the Front Office department.
House rules and policy
There are no lockers in the stadium. You can, however, store all your belongings at Lockerpoint for a fee.
For more info go to the Lockerpoint site.
Lost and found items that have not been collected will be returned to the hospitality desk at main entrance E after the event. Within 36 hours, we will place found items on the iLost website.
Visitors are not allowed to bring food and drinks into the stadium. There are plenty of food and beverage outlets in the stadium. We give confiscated (unopened) food and drinks to the food bank project in Amsterdam Southeast.
Cameras are allowed when the footage is not used for commercial purposes and does not bother other visitors. The use of a selfie stick in the stadium is not allowed.
Helmets are not allowed in the stadium. You can store your helmet at Lockerpoint for a fee. You can find Lockerpoint at the entrance of Ziggo Dome. There are a limited number of lockers available.
For more information please visit the website of Lockerpoint.
Alcohol is served during an event. Please note that no alcohol is served to visitors under the age of 18.
The Johan Cruijff ArenA is a non-smoking zone so there is a smoking ban throughout the entire stadium.
Bags of A4 size (30 cm x 21 cm x 10 cm) or smaller are allowed into the stadium after a security check. Bigger bags, suitcases or items are not allowed inside. Bags, suitcases and items that are not allowed inside cannot be stored at the entrances of the stadium. Bags bigger than A4 size will be denied at entry.
If you have bags or suitcases you want to store away in a locker, you can do this at the lockers of Lockerpoint. There are two Lockerpoint locations. Click on the links below for more information about the Lockerpoints.
In the stadium we do not take cash. You can pay only by PIN debit card (also contactless), Mastercard, Visa, Visa Electron, AmEx and VPay.
For opening hours, we would like to refer you to the webshop, which is always up to date for all Tours.
All Stadium Tours start in the main building at entrance E, next to the Ajax fanshop and the restaurant.
Our guides all speak Dutch and English. If you would like to receive the information in your own language during the tour. You can do that by using the AudioGuide. It can be heard in Dutch, English, French, German, Italian, and Spanish.
We would like to refer you to the webshop where you can find the prices for each product.
When you book in advance you know for sure that there is a spot for you. If you buy a ticket in the stadium, it can be crowded and you can’t skip the waiting line.
We are a cash-free stadium, therefore it is not possible to buy a ticket with cash.
If you are unable to book the tour of your choice on a specific day or time, it may be that it is completely sold out or that there are no tours due to an event taking place on this day.
If you are really unable to attend, we can adjust the date and time. You can send an Email and share your booking details with us. We will send you the new tickets by Email: Tour@johancruijffarena.nl.
We send the tickets via the Close app, after downloading the app your tickets are visible.
You will receive a lot of information related to your visit via the Close app, and your ticket will be visible in the app. You can also use the app during your Stadium Tour and receive great offers afterwards and view your free digital photo there. This ensures that your experience will be even better.
During the tour we use escalators. We use stairs towards the field and to the press stand.
The Classic Tour is always without a guide. Do you prefer a stadium tour with a guide? You can book the Guided Tour or the VIP Tour.
You can get off at Station Bijlmer ArenA, from there you can easily walk to the stadium. You can also use Wizzymaps which is visible in the Close app.
You can park in P1(the Transferium), under the stadium. From there you walk towards main entrance E where the Stadium Tours start.
During the tour we make frequent use of Escalators/stairs . We would therefore like to ask you to contact us after your booking so we can schedule a guide for you. This can be done by sending an Email to firstname.lastname@example.org.
You walk independently through the stadium along all highlights, along the way there are guides who will tell you everything about the spaces. You can ask them any questions, or have a small chat, they want you to have the best Experience in the Stadium and are always there for you.
During the tour, taking photos and videos is allowed, only with your phone or a small handheld camera. Large cameras are not allowed in the stadium.
The dressing room of Ajax is not always available. Like on Ajax match days, the players make use of this space. Also on match days that Ajax plays away, the dressing room cannot be accessible.
At the end of the Stadium Tour you will see all the prizes that Ajax has won, you can take your time for this and then walk to the fan shop.
This is not possible, because we use escalators and stairs during the tour. Also it is not allowed to take a buggy into the stadium due to safety rules.
After downloading the Close app you receive a link, you can view the photos at the link. You can also check this link here for your photos.
We offer different Stadium Tours. In the Webshop you can see all products that we currently offer. The most common tour is the Classic Tour. The VIP Tour is an exclusive tour with only 12 places.
A VIP Tour lasts 2 hours, including a drink in the skybox to relax.
The Kidstour is only given in Dutch.
The VIP Tour has room for 12 people, so we keep the tour exclusive.
Look carefully at the timeslot of your ticket and where you are going first. The timeslots are on your E-ticket and the tickets will be scanned at the entry.
The entrance for the Heineken Experience is on the street side, at Stadshouderskade 78 in Amsterdam.
We offer Innovation tours, these are exclusive Tours that are tailer-made and only for groups. If you are interested in the Innovation Tour, you can Email email@example.com.
You can book for groups in the webshop. If you want to go with a class or football team, we would like to advise you to send an Email first to Tour@johancruijffarena.nl.
This is possible in the webshop. You will receive a promotion code that you can use to book a Stadium Tour. A gift card can only be used for the Stadium Tour.
You can get a 10% discount in the fanshop and at the FEBO by showing a valid ticket.
You can eat and drink in the FEBO restaurant, which is located next to the main entrance where the Stadium Tour starts.
The classic tour will last around 75 minutes. But you can take your own time to walk around.
The guided tour will take 75 minutes and ends in the Gallery of Fame.
Can't see your question?
If you can't find the answer to your question among these frequently asked questions or on one of the other pages, please use the contact form to get in touch with us. We are happy to help you with your questions about visiting the Johan Cruijff ArenA!Contact us