Have a question about your hospitality package? Here you'll find answers to the most frequently asked questions. So you know exactly what to expect and can prepare for your visit.
Choosing and booking
- What is the difference between De Spotlight and Showtime?
With De Spotlight, you can enjoy dinner in one of our restaurants before the concert. With Showtime, you can choose from a variety of street food dishes. Other inclusions may vary depending on the concert. Check the hospitality package page for your concert for more information. - How much does a hospitality package cost?
The price of a hospitality package varies depending on the concert and package. You'll find the current price on the hospitality package page for the relevant concert. - What is included in my hospitality package?
This varies depending on the concert and type of hospitality package. On the hospitality package page for your concert, you'll find exactly what's included, such as food, drinks and any extras. - Is my concert ticket included?
Yes, your hospitality package includes a concert ticket for the concert date you select when booking. You don't need to purchase a separate concert ticket. - Can I book for a group?
Yes, you can book for a maximum of eight people per reservation. - Will we be seated together during the concert?
If you place one order for your entire group, your seats will be next to each other. We cannot guarantee this if you make separate bookings. - Will my group have its own table in the restaurant?
Yes, your group will have its own table for each reservation. - Can I choose my own seat for the concert?
No, seats are assigned automatically. - Can I receive a business invoice?
No, unfortunately this is not possible, as the hospitality packages are sold through a public sale.
Preparing for your visit and tickets
- When will I receive my tickets?
The QR codes will become available in the portal two weeks before the event. - What should I do if I haven't received my confirmation or tickets?
Check your spam folder and the email address you used when booking. Can't find the email? Please contact ticketing@johancruijffarena.nl. Include your name, concert date, selected hospitality package and booking number, if available. - Can I let you know about dietary requirements or allergies?
Yes. Please send any dietary requirements or allergies to reserveringen@jcahospitality.nl no later than five working days before the event. Include your booking number, selected hospitality package and the number of people the request applies to. The catering team can then arrange a suitable alternative in advance. - Are vegetarian and vegan options available?
Yes. If you require a vegetarian or vegan option, please let us know no later than five working days before the event via reserveringen@jcahospitality.nl. Include your booking number and selected hospitality package. The catering team will then arrange a suitable alternative. - Are children welcome and is there a minimum age?
For concerts at the Johan Cruijff ArenA, the recommended minimum age is 16. Younger visitors are advised to attend with an adult. A children's menu may be available on request and by prior arrangement. - What size bag can I bring?
You may bring a small bag measuring no more than 30 × 21 × 10 cm. Bags will be checked at the entrance. Larger bags and suitcases are not permitted. - Is parking included?
No, parking is not included. You can add a parking ticket for P1, located underneath the Johan Cruijff ArenA, to your reservation. - How do I get to the Johan Cruijff ArenA?
Amsterdam Bijlmer ArenA and Duivendrecht stations are within walking distance of the stadium. Plan your journey in advance and take into account that it may be busier than usual before and after the concert.
Travelling by car? Reserve your parking space in advance and follow the directions for your parking location. Make sure to leave on time so you have enough time to park, go through the entrance checks and visit the restaurant.
Arrival and dining
- What can I eat as part of my hospitality package?
The food offering varies depending on the concert and hospitality package. Check the hospitality package page for your concert for more information about what will be served. - Which drinks are included?
The drinks included may vary depending on the hospitality package. Check the hospitality package page for your concert to see exactly what's included. - How can I pay for any additional food or drinks?
The Johan Cruijff ArenA is a cashless stadium. You can pay by debit or credit card; cash payments are not accepted. - Is there a cloakroom?
No, there is no cloakroom available in the restaurants.
During your visit
- Where will I be seated during the concert?
Your seats will be located on the first tier, along the long side of the stadium. Depending on the hospitality package you book, you'll be seated on the East or West side. - What time does the concert start and end?
Timings vary by concert. Check the latest visitor information on the Johan Cruijff ArenA website shortly before your visit. When planning your arrival, please also take into account the reception time for your hospitality package. - Can I smoke inside the Johan Cruijff ArenA?
No, the Johan Cruijff ArenA is completely smoke-free. There are no designated smoking areas inside the stadium. - Can I leave the stadium and re-enter later?
No. Once you leave the stadium, you cannot re-enter.
Changes and cancellations
- Can I change my booking?
No, unfortunately it is not possible to change your booking. - Can I cancel my booking?
No, unfortunately it is not possible to cancel your booking.